Client portal how to guide - Learn to Swim and Gymnastics

1. Go to the set your password page on the client portal.
2. Enter the email address associated with your Maroondah Leisure account and click submit.
3. Follow the instructions in the email you receive to set a password for your account.
4. If you do not receive an email, first check you spam and junk.
   If you still have no email please contact us to check the email address associated with your account.

1. Access the client portal and log in using your username and password.
2. Select 'Account' and choose ‘Edit Profile’.
3. Edit details as required.
4. Select ‘Save Changes’ at the bottom of the page.

1. Access the client portal and log in using your username and password.
2. Select 'Account' and choose ‘Edit Profile’.
3. Use the drop down list to select the family member who you are updating details for.
4. Edit details as required.
5. Select ‘Save Changes’ at the bottom of the page.

1. Access the client portal and log in using your username and password.
2. Select ‘Account’.
3. Select ‘Payment settings’.
4. Select ‘Add new payment method’ and update as required.
5. Once you have added the payment method select the student from the drop down list. 
6. Select the drop down next to their lesson direct debit listing and choose the preferred payment method.

1. Access the client portal and log in using your username and password.
2. Select ‘Account’.
3. Select ‘Payments’ and check the box next to the payment/s you wish to make.
4. Select ‘Pay’ and enter your payment details.

Your membership entitles you to eight (8) weeks freeze per calendar year for any reason, including medical and public holidays (a medical certificate is not required within this 8 weeks allocation).

Any freeze requests beyond the allocated eight (8) weeks per calendar year require a medical certificate. 

Complete a general freeze

1. Access the client portal and log in using your username and password.
2. Select ‘Account’. 
3. Select ‘Contract details‘ and choose the student’s name from the drop-down list.
4. Select the contract that you would like to freeze.
5. Select ‘Freeze contract’ and enter the date that you wish to freeze, the date you wish for the freeze to end, and the freeze reason. 

Complete a medical freeze

Complete a medical freeze

Membership cancellation is not available through the client portal. Please contact the membership team on 9298 4600 for membership cancellation.

1. Access the client portal and log in using your username and password.
2. Select ‘My Bookings’ to see class bookings.
3. You will be able to view all bookings for you and your children.

1. Access the client portal and log in using your username and password.
2. Select ‘Book’ and select ‘Programs’.

   Note: if you are unsure of the level, you can check the ‘My Bookings’ tab.

3. Ensure the club is set to the venue you wish to attend for lessons. You can change the club in the top left corner of the screen.

4. Use the drop down arrows to find available classes for the student’s level:
   • Select the activity type
   • Select the student’s level
   • Select the number of vacancies you require (e.g., one (1) vacancy for one (1) student)
   • Select the day/s you are available for classes (optional) 
5. When you find a class that suits your schedule, select ‘Enrol now’
6. Click ‘Transfer here’ next to the name of the student that you are moving.  
7. Select the student’s booking that they will be transferring from (this will be their previous level). Select ‘Next’.
8. Tick the box to ‘Skip next class’. If you do not tick this box the student will be enrolled into two classes for this week, and you will be charged for the additional class. Select ‘Next’.
9. Your booking summary will be displayed, showing your current enrolment and your new enrolment. Click ‘Confirm transfer’.
10. You will receive a confirmation message on your screen and an email confirming the new class day, time, and level. 

Note: Only Aquatic Service Officers and Gymnastics Supervisors can assess students and determine when they are competent in all criteria for their level. When a student has been marked as ‘competent’ for all criteria in their current level, they will be promoted to the next consecutive level in the program. The parent/guardian will be advised to login to the My Account portal to view the available classes in the next level and transfer them to a class in their new level.

How to move your child to their new level:

1. Access the client portal and login using your username and password.
2. Select ‘My Bookings’ and select ‘Programs’
3. Ensure the club is set to the venue you wish to attend for lessons. You can change the club in the top left corner of the screen.
4. Use the drop down arrows to find available classes for the student’s new level:
   • Select the activity type
   • Select the student’s new level
   • Select the number of vacancies you require (e.g., one (1) vacancy for one (1) student)
   • Select the day/s you are available for classes (optional) 
5. When you find a class that suits your schedule, select ‘Enrol now’.
6. Click ‘Transfer here’ next to the name of the child that you are moving.  
7. Select the student’s booking that they will be transferring from (this will be their previous level). Select ‘Next’.
8. Tick the box to ‘Skip next class’. If you do not tick this box, the student will be enrolled into two classes for this week, and you will be charged for the additional class. Select ‘Next’.
9. Your booking summary will be displayed showing your current enrolment and your new enrolment. Select ‘Confirm transfer’.
10. You will receive a confirmation message on your screen and an email confirming the new class day, time and level. 

1. Access the client portal and log in using your username and password.
2. Select ‘Account’ and then select ‘Skills’.
3. Use the drop-down arrows and select the name of the student you would like to view progress for.
4. An overview of their level progressions will be displayed. Please note if the student did not start their enrolment from Wonders 4, some levels may display as ‘0 acquired skills’.
5. To view the most recent assessment, click the blue ‘Current’ box to display all the assessed skills for the level.
6. As the student progresses through skills, updates will appear explaining the level of competency and the date of assessment.

Note: You can also select ‘Future’ levels to see what skills will be assessed in each level.